Refund and Cancellation Policy

Effective Date: January 1, 2025

🚫
Order Cancellation

πŸ“‹ Before Shipment

  • Orders can be cancelled within 24 hours of placement
  • To cancel, contact us immediately at care@usbuild.in or +91-7984531679
  • Cancelled orders will receive a full refund within 3-5 business days
  • No cancellation fees apply for orders cancelled before shipment

πŸ“¦ After Shipment

  • Orders cannot be cancelled once shipped
  • You may return the item following our return policy below
  • Return shipping costs may apply
πŸ”„
Returns and Refunds

βœ… Return Eligibility

Items are eligible for return if they meet ALL of the following conditions:

  • Returned within 30 days of delivery
  • Item is in original condition and packaging
  • Item has not been used, damaged, or altered
  • All tags, labels, and accessories are included
  • Proof of purchase (order number/receipt) is provided

❌ Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized construction materials
  • Cut-to-size materials
  • Perishable goods
  • Items damaged by misuse
  • Digital products or software

πŸ”„ Return Process

Request Authorization: Contact us at care@usbuild.in within the return period
Receive Instructions: We'll provide return shipping instructions and authorization number
Package Securely: Use original packaging when possible
Ship Item: Send to the address provided in our instructions
Processing: Allow 5-7 business days for inspection after we receive your return

πŸ’° Refund Processing

  • Inspection: Returned items are inspected within 2-3 business days
  • Approval: Eligible returns are approved for refund
  • Refund Method: Refunds are issued to the original payment method
  • Timeframe: Refunds are processed within 5-10 business days of approval
  • Notification: You'll receive email confirmation when refund is processed
πŸ“‹
Additional Policies

🚚 Return Shipping Costs

  • Defective Items: We cover return shipping costs
  • Change of Mind: Customer is responsible for return shipping costs
  • Wrong Item Sent: We cover return shipping costs and expedited replacement

βš–οΈ Partial Refunds

Partial refunds may be granted for:

  • Items returned outside the return window
  • Items showing signs of use or wear
  • Items missing original packaging or accessories
  • Items returned without prior authorization

πŸ” Exchanges

When Available:

  • Exchanges are available for size or color variations of the same item
  • Subject to stock availability
  • Must meet return eligibility criteria

Exchange Process:

Contact us to request an exchange
Return original item following return process
Place new order for desired item
Refund will be processed for price difference (if any)

⚠️ Damaged or Defective Items

Immediate Action Required:

  • Report damaged or defective items within 48 hours of delivery
  • Contact us at care@usbuild.in with photos of the damage
  • Keep all packaging materials for inspection

Resolution:

  • We will provide prepaid return label
  • Full refund or replacement will be provided
  • No restocking fees apply
🎯
Special Circumstances

πŸŽ„ Holiday Returns

  • Items purchased during holiday season (Nov-Dec) have extended return period until January 31st
  • All other policy terms remain in effect

🌍 International Orders

  • International customers are responsible for return shipping costs
  • Customers are responsible for any customs fees or duties on returns
  • Refunds exclude original shipping charges

Contact Us

For all return and cancellation requests:

Email
care@usbuild.in
Phone
+91-7984531679
Business Hours
Monday - Saturday: 9:00 AM - 6:30 PM
Address
27, Gujarat Housing Board, Gauharbaug, Bilimora - 396321

Policy Updates: We reserve the right to update this policy at any time. Changes will be posted on our website with the effective date.

Last Updated: January 1, 2025

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